WordPress Support Agent

Do you like the challenge of trying to understand and guide people when they don’t know exactly what to do? Are you fond of writing things that will help other people?

We’re looking for an empathetic person with English communication skills, compassion, lots of patience, and good WordPress knowledge.

If you’ve wanted the freedom to work from wherever you want, you’re at the right place. We may have a job for you.

In general, a typical day would include:

• Helping users with general questions related to WPFactory.
• Helping users with questions related to installation, plugin, and theme features/options, guiding on customizations using built-in options or, if needed, via custom CSS/other methods.
• Troubleshooting any bugs/issues, offering workarounds where possible, and creating bug reports.
• Writing and improving the documentation and FAQ from our products.
• Testing plugin features.

Requirements:

• A kind and calm personality with a lot of patience and empathy to guide users.
• Familiarity with WordPress, WooCommerce, HTML, and CSS.
• Fluent in written English.

An ideal candidate:

• Has experience installing and configuring WordPress plugins and themes.
• Is adept at troubleshooting technical issues.
• Has great experience with WordPress, WooCommerce, HTML, and CSS.
• Has experience providing technical support to customers, via tickets, or forums.
• Has created three or more WordPress websites.
• Has experience creating bug reports.

TO APPLY

To apply for the position, fill out the following application form. If we think you might be a good fit, we’ll be in touch.

Thanks so much for your interest in working with WPFactory.

Good luck!