WordPress Website Support Specialist, SourceLink, 82541

Hiring Department

Innovation Center / KC SourceLink

Job Description

SourceLink works with a variety of clients across the country implementing SourceLink technology tools to support local entrepreneurs and small business owners. This position will assist in the development of the SourceLink network, providing project technology support for on-boarding of new affiliates, web development and technical guidance for existing and new SourceLink clients, as well as handle a variety of online website enhancement requests as assigned. This position will include documentation of website management procedures and some client technology training as needed.

Duties

Modify and support changes of website design and layout, including pages, blog posts, newsletters, brochures, proposals, white papers, news releases, resource organization profiles and more on a WordPress multisite instance.

Provide support, documentation, and training to affiliates with the support of their digital platforms that include websites and custom CRM systems.

Perform other duties as assigned.

Skills

We’re looking for someone with solid technology and customer support skills who can:

Successfully handle multiple competing projects and tasks in a fast-paced environment, with little direct supervision

Have a firm grasp of online tools and platforms, WordPress website management in particular

Communicate in a professional and clear manner with clients and team, including the creation of technical documentation and deliver online training

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and 3 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

Bachelor’s degree in Public Relations, Marketing, Political Science, Business, IT or equivalent work experience in website customization, and customer support

Proficiency with using online content management systems (CMS) like WordPress, Sitefinity, Joomla, and/or Drupal to meet client requirements

Experience with support ticketing software (Teamwork, Zendesk, LiveAgent) and customer service with technical software

Ability to learn new technology quickly; best if can translate technology needs to a wide variety of others to understand via strong written or oral communications

Familiarity of HTML, CSS, and pagebuilders like Elementor, WPBakery, Visual Composer

Adobe software experience and/or familiarity with client relationship systems (CRM) software like SourceLink Pro, Salesforce, Smartsheet, and/or Zoho a plus

Superior organization, analytical and problem-solving skills

Full Time/Part Time

Full-time, benefit eligible

Salary

$48,900 - $56,000 commensurate with experience, education, and internal equity

Application Deadline

Open until filled, review of applications to begin immediately.

Application Instructions

Applicants must combine all application materials (cover letter, resume, and list of five references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

If you are experiencing technical problems, please call (800) 488-5288.

Note, you must provide a description of job duties for each Work Experience entry on your application. Please carefully review the application instructions section of our Careers page prior to submitting your materials.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version

UMKC Statement on Diversity

Diversity, equity and inclusion are central to the UMKC mission as an urban-serving institution. Kansas City is a particularly diverse city, including African, African American, Asian, German, Irish, Italian, Latino, Mediterranean, Middle Eastern, Native American and Slavic communities. Such ethnic diversity, in addition to our thriving neighborhoods of the Westside, Northeast Kansas City and the Eastside, fosters creativity, connection and innovation, which is showcased across the region. Major attractions such as the Annual Ethnic Enrichment Festival, the Negro Leagues Baseball Museum, the Filipino Cultural Center, the American Jazz Museum, Guadalupe Centers and Mattie Rhodes and Kansas City Irish Fest are a small sample of the many ways our diverse city enriches us.

For the reasons enumerated above, UMKC’s strategic plan prioritizes our commitment to multiculturalism, globalism, diversity and inclusion. The university’s values call upon its faculty, staff, students and community to position themselves as global citizens who seek out, embrace and celebrate the many benefits of diversity. UMKC received the Higher Education Excellence in Diversity (HEED) Award in 2019 in recognition of our continued commitment to equity and inclusion. Such commitment is demonstrated across teaching, service and research. We welcome applicants to share in our commitment to these core values and know that you will quickly understand the beauty of calling Kansas City your home.

Please visit these pages to learn more about UMKC’s engagement in diversity, equity and inclusion.

Roos Advocate for Community Change

The Division of Diversity and Inclusion

Annual Report

Multicultural Student Affairs

Benefit Eligibility

Why UMKC?

We offer full benefits that start day one, generous paid time off, paid winter break, and continuing education benefits. Visit our Total Rewards page to learn more.

Also, explore the Total Rewards website to learn more about the rewards package we offer to acknowledge our employees as the university's most important resource.