WordPress Support Engineer - 100% Remote

• Supporting our customers via our support forum & ticketing system and other communication channels
• Combining technical expertise with customer service to resolve questions and issues with speed and efficiency
• Taking every opportunity to delight our customers and exceed their expectations so much that they HAVE to tell others
• Identifying patterns and recommending improvements to management
• Handling large amounts of incoming tickets and respond in a timely manner
• Keeping constant communication with management
• Authoring Success documentation for our customer facing Help Center
• Providing suggestions on methodology, processes, and tools to increase team effectiveness

Salary: $1000 per month negotiable