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WordPress Technical Support Engineer - 100% Remote
QUALIFICATIONS:
- At least 3+ years of experience with WordPress.
- Ability to code using PHP, CSS, MySQL, and HTML.
- Good knowledge of the WordPress platform and WordPress hooks & filters
- Ability to diagnose WordPress issues by isolating potential factors and providing resolution
- An understanding of browser console errors and debugging via developer tools
- Attention to detail and aptitude for problem-solving
- Great interpersonal communication skills, kind, supportive, and all-around friendly
- A great team player, keen on working in an expanding, motivated, distributed support team
- Love for impressive response times, typing speed, and the ability to produce quality work within the deadlines
- A can-do attitude
- Excellent written and verbal communication skills.
- Ability to work full-time (40 hours/ 5 days a week)
The role involves:
- Supporting our awesome members and customers
- Responding to customers who report issues with their website(s), plugins, or hosting services and handling/debugging issues (promptly)
- Helping customers with their WordPress problems by logging into their websites, diagnosing issues, and offering solutions.
- Writing clear and helpful responses to customer queries via email, chat, and our forum.
- Providing knowledgeable recommendations for solutions to handle customer feature requests.
- Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
- Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
- Assisting with and solving all manner of WordPress questions with style.
- Being an active part of the Support team.
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