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WordPress Technical Support Engineer - 100% Remote


  • At least 3+ years of experience with WordPress.
  • Ability to code using PHP, CSS, MySQL, and HTML.
  • Good knowledge of the WordPress platform and WordPress hooks & filters
  • Ability to diagnose WordPress issues by isolating potential factors and providing resolution
  • An understanding of browser console errors and debugging via developer tools
  • Attention to detail and aptitude for problem-solving
  • Great interpersonal communication skills, kind, supportive, and all-around friendly
  • A great team player, keen on working in an expanding, motivated, distributed support team
  • Love for impressive response times, typing speed, and the ability to produce quality work within the deadlines
  • A can-do attitude
  • Excellent written and verbal communication skills.
  • Ability to work full-time (40 hours/ 5 days a week)

The role involves:

  • Supporting our awesome members and customers
  • Responding to customers who report issues with their website(s), plugins, or hosting services and handling/debugging issues (promptly)
  • Helping customers with their WordPress problems by logging into their websites, diagnosing issues, and offering solutions.
  • Writing clear and helpful responses to customer queries via email, chat, and our forum.
  • Providing knowledgeable recommendations for solutions to handle customer feature requests.
  • Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
  • Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
  • Assisting with and solving all manner of WordPress questions with style.
  • Being an active part of the Support team.

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  • Published At
    3rd, February 2023
  • Location
    -, India
  • Remote
  • Type
    Full Time
  • Source
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