WordPress Technical Support

Who We Are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

In this role, we are hiring motivated, energetic & dynamic individuals who thrive in a competitive environment and will have the opportunity to earn uncapped commission, and career advancement through some of the best training and support available in our industry. We're looking for both seasoned sales professionals and determined individuals who are ready to launch their careers.

What you’ll do & how you’ll make your mark.

• Field inbound calls and identify areas for helping our customers achieve success with their on-line presence and marketing programs, to grow their business.
• Follow-up with potential leads and existing customers to share information on how you can help them grow their market share.
• Manage an ongoing pipeline of customers to deliver revenue consistently at or above sales quota level.
• Provide consultation to customers regarding new products and services that will enhance their profile.
• Provide issue resolutions within our scope of support; directing customers to paid solutions or third-party steps as appropriate.
• Meet metrics that include but are not limited to customer satisfaction and sales targets.
• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.
• Apply solid sales skills to understand customer’s needs and close all sales with integrity.

Who you are & what you’ll need to succeed.

• Strong passion for helping small businesses succeed.
• Driven to achieve above average earnings through demonstrated sales achievement.
• Exceptional and persuasive communication skills, both verbal and written
• Self-motivated, flexible and a team player

Why you’ll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.